AI Coach: AI Roleplay for Sellers and Technicians
AI-powered role-play simulations designed for sales and service associates, standardizing practice scenarios to build communication skills and improve customer interactions.
- Sales
- Technical
Projects
Introduction to Generative AI: Prompt Engineering and Tools Overview
Drip-fed microlearning on generative AI and prompt engineering, equipping employees with practical Copilot skills to boost adoption, streamline workflows, and strengthen strategic prompting.
- Technical
Customer Service Management (CSM) Software Training
Asynchronous, scenario-based e-learning program that replaced live training, standardizing customer service system use and building agent confidence in handling cases.
- Technical
- Onboarding
Change Management for Leaders
Blended leadership program using microlearning, workshops, and follow-ups to strengthen communication, reduce resistance, and drive measurable change adoption across teams.
- Leadership
- Soft Skills
Supervisor Training Program
Supervisor onboarding streamlined through milestone checkpoints, combining company-wide standards with peer-led OJT to balance site-specific flexibility and accelerate ramp time.
- Leadership
- Technical
- Soft Skills
- Onboarding
- Certification
